FAIR REFUND POLICY / TERMS OF SERVICE
Our obligation to you is to provide you a fair refund policy and is required to us by our payment processors. Please read below before you make a purchase, do not be afraid of trying our software, more likely your same machine is already running with GPuncher elsewhere in the world and we will provide you a list of our costumers using it as reference if you request it.
Our software as any other software requires a learning process, our programs are simple to use and user friendly but still needs to be learned. We encourage you before you purchase to take advantage of our courtesy offer for a full working trial version, up to 1 month with an online demonstration to speed up your programming skills and all for free, this way there will be no doubt on your side before making a purchase.
1.-You agree that the GPuncher software training is has a $375 USD NON REFUNDABLE cost(5 continuous days/ 1hr 30 minutes per day at the same hour) so we have the chance of training you and show you how our software system works and you will be punching/cutting parts just like any other of our happy costumers. This service is low cost and there is no obligation on our part or any guaranty implied in this offer and is also optional for you to purchase it or not.
2.- You agree that our self training material or training manual is in our website for you to download, read or view for free and that no physical training material will be mailed with your purchase. We can provide you the download links for free at your request so you can print it out yourself. You agree, optional, that if you want this material be sent with your USB dongle license key, there would be a NON REFUNDABLE extra fee of $350.00 USD.
3.-You agree to have the necessary and basic CAD skills to become a user of our software.
4.-You have to agree that we do offer as optional purchase a 1 year support package for software maintenance and any other questions that may arise after the free trial version and the training period. You agree that with out this package we are not obligated to support you and answer any questions after your purchase date and/or the training period. This support package is only and only for GPuncher programming software.
5.- If our GSender DNC communications software is purchased, you agree that you have the skills and experience to do the connection yourself with little o none assistance from our part or you have a capable technician by your side. We only sell the GSender software with no support and our help would be under our consideration but not an obligation and provided as courtesy free.
6.- You have to agree to return to our quarters the tangible USB dongle keys, under your own shipping cost and in a good shape as you received it, along with the purchased software shipped to you and is fully required to get a money refunded when merited and UNDER OUR ONLY DECISION, A DECISION MADE BY SKETCHLINE TECHNOLGIES CRITERIA. You have to agree that the dongles have to be received back in to our quarters first before getting the refund from our payment processor and your money will be on hold until you provide a proof of items returned. You agree that you will declare the real value of the dongle which is 13.00 USD per piece which is the same amount we declared when it was shippe to you.
7.-You have to agree that in any charge back dispute, our expenses will be deducted from the total you paid, added up to $150.00 USD per transaction
8.-You have to agree that a full software trial version of the software was provided to you before this purchase and agree that it did meet you expectations and needs of your company and/or personal use
9.-You have to agree that a charge back dispute under the above described terms has to be within 30 days from the date of purchase.
10.-Free courtesy programs are free and we do not offer support for it and/or charge for it. These programs fully work but you need to ask for this software if you want to use it and use it as free program with no guaranties and/or support
*NOTE: DO NOT PURCHASE IF YOU DO NOT AGREE AND/OR FEEL UNEASY WITH ALL THE TERMS AND CONDITIONS ABOVE DESCRIBED FOR THE BENEFIT OF BOTH PARTIES UNTIL ALL OF YOUR DOUBTS HAVE BEEN WORKED OUT. TRIAL OUR SOFTWARE UNTIL YOU ARE FULLY SATISFIED BEFORE PURCHASING.
Call us, USA# 209-740-4682, vist us at www.metalpuncher.com
We really hope for your understanding and look forward to provide you with our solutions with the guarantee that you will be fully satisfied by our professional software and our low prices.